Support
Need help with U-Grade? Email David.m.shelor@gmail.com and we will get back to you, typically within 1–2 business days.
Contact support
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If the button does not work, email David.m.shelor@gmail.com directly.
Common topics
Account and sign-in
If you cannot sign in, first confirm you are using the email address the account was registered with. If you still cannot get in, email us from that address and we will help restore access. To close your account, see Account & Data Deletion.
Grading estimates, PSA population, and eBay comps
Grading estimates are generated from the photo you submit and are for informational purposes only — they are not a guarantee of the grade a card will receive from a professional grading company. PSA population figures and eBay comps are pulled from publicly available data and may not always be current. If a result looks clearly wrong for a specific card, email us the card and the estimate you received.
Purchases, credits, and subscriptions
Grading credit bundles (1, 2, 3, or 5 cards) are one-time purchases. Basic, Premier, and Collector memberships are monthly subscriptions that renew automatically. Both are purchased and managed through the app store you downloaded U-Grade from, not by us directly. To view, change, or cancel a subscription:
- iPhone / iPad: Apple subscription settings (or Settings → your name → Subscriptions)
- Android: Google Play subscriptions (or Play Store → profile → Payments & subscriptions)
Cancelling stops future renewals; access continues until the end of the current billing period. Refunds are handled by the app store that processed your purchase — we cannot issue them directly, but if a charge looks like an error on our side, email us and we will look into it.
Referral program
Invite a friend to earn a free grading credit when they join. If a referral credit didn't show up after a friend signed up, email us the account email you used to invite them and the email your friend signed up with.
Reporting a bug
To help us reproduce the problem quickly, include:
- Your device and operating system version (e.g. iPhone 15, iOS 18.2)
- The U-Grade app version, shown in Settings → About
- What you did, what you expected, and what happened instead
- A screenshot or screen recording, if you have one
Privacy and your data
To access, correct, export, or delete your data, see our Privacy Policy or go straight to Account & Data Deletion.
Contact
Email: David.m.shelor@gmail.com
Response time: typically 1–2 business days