Account & Data Deletion
You can request deletion of your U-Grade account and the data associated with it at any time. You do not need to have the app installed to make this request.
How to request deletion
Option 1 — From within the app
- Open U-Grade and sign in to your account.
- Go to Settings → Account.
- Tap Delete Account and confirm.
Your account is queued for deletion immediately and you are signed out on all devices.
Option 2 — By email
Send a request to David.m.shelor@gmail.com with the subject line "Account Deletion Request", sent from the email address registered to your account, and include:
- The name on the account
- The email address the account was registered with
We verify that the request comes from the account holder before we delete anything. If we cannot verify the request, we may ask you for additional confirmation.
Request by email
Fill this in and it will open your email app with the request prepared. Nothing is sent from this page.
If the button does not work, email David.m.shelor@gmail.com directly.
What gets deleted
When your deletion request is processed, we permanently remove:
- Your account and profile details, including your name, email address, and login credentials
- Card images you uploaded, and the grading estimates and history generated from them
- Your referral program status and any pending referral credits
- Usage and diagnostic data, and device information linked to your account
What we retain, and for how long
A limited amount of information may be kept after your account is deleted, only where we are required or permitted to keep it, consistent with our Privacy Policy:
- Purchase and billing records — retained as needed to comply with legal, tax, or accounting obligations, even after your account is deleted. Purchases made through the Apple App Store or Google Play are recorded by those platforms, not by us, and are governed by their policies.
- Encrypted backups — deleted data persists in routine system backups and is purged on the normal backup rotation, within 90 days of your request.
- Fraud, abuse, and security records — minimal records retained where necessary to prevent repeat abuse or to meet a legal obligation.
How long it takes
We acknowledge deletion requests within 7 days and complete deletion within 30 days of verifying the request, with backup purging completed within 90 days as described above.
Before you delete
Deletion is permanent and cannot be undone — grading estimates and card history cannot be recovered afterwards. Deleting your account does not automatically cancel an active subscription or refund unused grading credits. To stop billing, cancel the subscription through your Apple App Store or Google Play account settings before requesting deletion.
Questions
For anything else about your data, see our Privacy Policy or contact us at David.m.shelor@gmail.com.